{"tema_id":"10438","string":"complaint","created":"2019-06-27 07:11:25","code":null,"notes":[{"@type":"Definition note","@lang":"en","@value":"\nexpression of dissatisfaction, other than appeal, by any person or organization to a conformity assessment body or accreditation body, relating to the activities of that body, where a response is expected\n[ISO\/IEC 17000:2004, 6.5]\n "}]}